Step by step guide:
1) Log in to your personal account
Get your personal account by filling the "Become a customer" form or ask Your log in details from your sales manager
2) Choose the arrival day
*Arrival day logic in different stocks:
Stock EST - Products are allready in Tallinn, and ready for distribustion or walk in sales/collect - for this stock, pleas choose the delivery day you wish to recieve/pick up flowers
Stock NL - Products in this stock are in our OZ Export warehouse in Netherlands - for this stock, pleas choose delivery day sunday or wednsday
this stock is open:
Stock ECU - Ecuador roses and other various items related to Ecuador + sharp offers for greenery direct from grower - for this stock, pleas choose delivery day sunday
this stock is open:
3) Add products to your cart
4) Receive your order confirmation
5) Receive your order by our transport or come and pick it up yourself in Tallinn
(*Arrival day is the day that the order arrives in Tallinn. The available assortment in the web shop also cnages based on the arrival date)
Frequently Asked Questions:
Adding products to your shopping cart is very easy. Always make sure that you have selected the desired departure date. Then indicate the desired number of buckets or bunches in the appropriate boxes next to the product. By clicking enter or tab, you confirm this number and the product will be added to your shopping cart. If this is the first product you add to your shopping cart, you will see the shopping cart icon at the top right of the screen turn red, to the right of this icon is the number of items in your shopping cart and to the left the amount and estimated volume.
Once you have placed an item in your shopping cart, you have 5 minutes to change your order. You can add a comment here by selecting 'Add comment' on the page of your shopping cart under the product. Is your order ready? Then you can choose 'Confirm'. Are you not doing this? Then the shopping cart is automatically confirmed after 5 minutes.
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You can adjust the departure date on every product page. At the top right of the page, under the gray bar, you will find a box with the departure day. If you want to change this, click in the entry field and select the desired departure day.
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You can certainly order for several days. By changing the day of departure, you can order products for several days. In the order overview you can see what you have ordered per departure day.
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When you have confirmed an order in your shopping cart, you will receive an order confirmation by e-mail. This can take a few minutes after confirming the order.
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This differs per stock type. Products that fall under stock type 'grower direct' (Recognizable by 'Grower Direct' in green below the stock quantity) are sent directly and automatically to the grower and can therefore no longer be changed afterwards. The other products can be removed from the shopping cart within 5 minutes, after which they are automatically confirmed.
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